Air India mentioned its crew had not served Shankar Mishra – the person accused of urinating on his co-passenger – extreme alcohol, including that he didn’t seem intoxicated.
Air India mentioned its crew didn’t serve extreme alcohol to Shankar Mishra (File picture)
By Poulomi Saha: Air India, after conducting an inner enquiry into the urination case, mentioned Shankar Mishra, the 34-year-old man who allegedly urinated on a lady co-passenger, was not served extreme alcohol by the crew. The airline, in its official assertion, mentioned Mishra didn’t seem intoxicated and, within the judgment of the crew, he didn’t pose a danger to the flight’s security at any time.
Mishra is accused of urinating on a co-passenger — an aged girl — onboard a New York-Delhi Air India flight on November 26, 2022. He was detained in Bengaluru after absconding from the police. Based on the lady’s grievance within the case, Mishra gave the impression to be drunk after consuming the alcohol served on the enterprise class flight.
Air India acknowledged that it didn’t appropriately classify the incident as per the Civil Aviation Requirement (CAR), the guiding rules for the aviation sector. It mentioned the flight crew and floor employees have been issued warning letters to stick strictly to the CAR definition of “unruly” when reporting such incidents sooner or later.
The cabin crew and the bottom employees, the airline mentioned, have been counselled and have since returned to responsibility. Earlier, pending enquiry, Air India had de-rostered 4 cabin crew members and a pilot.
The complainant had earlier accused Air India of not offering any help when the incident occurred. The sufferer in her letter mentioned that neither the cabin crew nor the airline helped her in want.
The lady mentioned when she requested for a seat change, she was knowledgeable that no seats had been obtainable in the mean time. She additionally mentioned she was made to take a seat on the dirty seat for almost two hours.
Giving a sequence of occasions as they transpired on the flight, the airline mentioned the complainant approached the crew after Mishra had allegedly urinated on her. It added, “In the absence of any witnesses, the crew took the complainant’s allegation at face value and assisted her by providing fresh clothes, helping clean her belongings and relocating her to another business class seat of the same type as her original one.”
Air India additionally mentioned when the crew confronted Shankar Mishra with the allegation, he was “calm, co-operative and professed ignorance”. The airline said the crew did not report the incident as a case of an “unruly” passenger.
It adds that upon receipt of the voyage report, the ground staff did not challenge the crew’s assessment and did not report the matter as an unruly incident.
The airline said the crew witnessed a resolution between the parties involved and made a “judgement name to file the matter as an (non-reportable) inflight incident moderately than a (reportable) case of unruliness”.
The Directorate Basic of Civil Aviation (DGCA) fined Air India Rs 30 lakh for the incident and Rs 3 lakh to the airline’s director of in-flight service. The aviation regulator additionally suspended the licence of the flight’s pilot-in-command for a interval of three months, a transfer which Air India referred to as “excessive”.
The airline mentioned it has determined to help the commander in interesting the suspension of his license.